Refund policy

How payment, cancellations and refunds work at d.P. Studio NYC.

Payment and cancellations

Custom orders are invoiced upfront and paid in full. Your sketches and invoice arrive together and are valid for 7 days from the date sent. After that, we confirm availability and pricing before production begins. Production begins when your payment is received in full. You can cancel any time before you pay. Once you have paid, production begins and payments are non-refundable, except as described below.

All sales are final

Every detail of your order, including your design, size and personalization, is confirmed with you before you pay. Because of that, we do not accept returns or exchanges.

Ready-to-Ship orders

The size and personalization you enter at checkout appear in your order confirmation email. Review it when it arrives. If anything is wrong, email us within 24 hours and we will correct it before your order ships.

Damaged or not as confirmed

If your order arrives damaged or does not match your confirmed design, email info@dpstudionyc.com within 7 days of delivery with your order number and photos. We will repair, replace or refund it at no cost to you.

Fit

Every order includes free repairs and alterations. If your fit is not right, contact us and we will arrange an alteration.

Rush guarantee

If we miss a Rush ship date we confirmed on your invoice, we will refund your $150 Rush fee.

Minor variations

Minor variations in color, texture or finish may occur between what appears on screen and the finished product, due to the nature of custom fabrics, dye lots and screen differences.

Refund timing

Approved refunds are issued to your original payment method, typically within 7–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

How to make a claim

Email info@dpstudionyc.com with your order number, photos and a short description of the issue. We will guide you through the next steps.

Last updated: September 30, 2026