Refund policy
Shipping & Refund Policy — d.P. Studio NYC
Last Updated: [Insert Date Before Publishing]
This is a working draft. A few sections below are flagged as new additions that formalize practices we haven't explicitly discussed yet — please review those closely before publishing.
PART 1: SHIPPING
1. Shipping Options & Timeframes
Ready-to-Ship items (pre-made styles with simple customization) ship in 1–3 days.
Made-to-order / custom items ship according to the speed tier you choose at checkout. Each timeframe is total, door-to-door, covering design, production, and shipping combined:
| Tier | Timeframe |
|---|---|
| RUSH | 3–7 days |
| EXPEDITE | 7–10 days |
| STANDARD | 10–20 days |
RUSH orders include a flat $150 surcharge; EXPEDITE orders include a flat $75 surcharge. Rush orders also require full payment upfront rather than the standard 50/50 deposit split.
2. Local Pickup & Gym Drop-off
In addition to shipping, you can choose:
- Local pickup in the South Bronx
- Gym drop-off at Mendez, Victory, or Bout
Select your preferred option at checkout or let us know when you place a custom order.
3. Order Processing
Ready-to-Ship orders are processed and shipped promptly after purchase. Custom orders begin processing once your design is confirmed and your deposit is received — see our Design Process page for the full step-by-step timeline.
4. Shipping Rates & Carriers
Shipping rates are calculated at checkout based on your location and selected speed tier. We ship via major carriers (USPS, UPS, or FedEx depending on destination and speed).
(Flagging this as a new addition — worth confirming which carrier(s) you actually use before publishing, since this is stated as fact.)
5. Address Accuracy
You're responsible for providing an accurate shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer.
6. Lost or Stolen Packages
If your tracking shows your package as delivered but you haven't received it, contact us at info@dpstudionyc.com within 7 days so we can help investigate with the carrier. For packages lost in transit (not marked delivered), contact us and we'll work with the carrier to locate your order or arrange a resolution.
(This is a new addition to formalize a common shipping scenario — worth deciding how you'd actually want to handle lost/stolen packages, since carriers vary in what they'll cover, before this becomes a binding commitment on the page.)
7. International Shipping
(Not yet confirmed — this draft assumes domestic U.S. shipping only. If you ship internationally, this section needs to cover customs, duties, and any longer timeframes for international orders. Let me know and I'll add it.)
8. Shipping Delays
Shipping timeframes are estimates, not guarantees. Once your order has left our hands, we are not responsible for delays caused by the carrier, weather, customs (for international orders), or other circumstances outside our control. If you're ordering for a specific fight date, let us know when you order so we can flag any timeline risk early.
PART 2: RETURNS, EXCHANGES & REFUNDS
9. Ready-to-Ship & Non-Custom Purchases
We accept returns on Ready-to-Ship and other non-custom purchases within 30 days of the delivery date.
To be eligible for a return, your item must be:
- Unworn and unwashed
- Undamaged, with no alterations
- In its original condition
Return shipping costs are the customer's responsibility. Once we receive and inspect your return, we'll notify you of approval and process your refund to your original payment method.
10. Custom / Made-to-Order Items
Because every custom piece is built specifically to your design, size, and specifications, custom orders are not eligible for return or refund once production has begun.
If you're unhappy with a finished custom piece, contact us at info@dpstudionyc.com — we stand by our work and will do our best to make it right, whether that's a repair, alteration, or another resolution, evaluated case by case.
11. Deposits
Deposits collected to begin a custom design (including the 50% production deposit) are non-refundable once paid, and go toward your total order cost. This applies even if you later decide not to move forward with the order after production has started.
12. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect due to an error on our part, contact us at info@dpstudionyc.com within 7 days of delivery with your order number and photos of the issue. We'll work with you on a replacement, repair, or refund at no additional cost.
(This section is a new addition to formalize how arrival-damage claims are handled — worth confirming the 7-day window and process match how you'd actually want to handle these before publishing.)
13. Exchanges
Exchanges are accepted on non-custom items within 30 days of delivery. Email info@dpstudionyc.com to start an exchange — we'll send a prepaid shipping label for the item you'd like to exchange. Once we receive it, we'll ship your replacement and send tracking confirmation.
Exchanges are not accepted on custom orders or on items damaged after delivery.
14. Refund Timing
Once your return is approved, refunds are processed to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
15. How to Start a Return, Exchange, or Refund Request
Email info@dpstudionyc.com with your order number and the reason for your request. We'll guide you through the next steps.
Contact Us
d.P. Studio NYC South Bronx, New York info@dpstudionyc.com (201) 389-8153